International Deliveries

 

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Worldwide Shipping

We ship to almost all international destinations including Europe, North and South America, the Middle East and Asia

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Tracking Codes

All international orders are sent with a tracking code for exta security and peace of mind

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Cost Effective

International shipping options at reasonable costs through our delivery partners

UK VAT automatically deducted in your shopping cart for orders shipped outside the EU

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Delivery Options

Standard international shipping through Royal Mail for delivery within 5 to 14 days

Express shipping through DHL available for delivery within 2 to 4 days

 

Delivery Charges

We will ship orders to almost anywhere in the world. Delivery charges are based on the total weight, size as well as the postage class that you choose. The charge covers the postage cost plus VAT (if applicable) that Royal Mail or another courier charge us for delivering the item.

You are able to estimate the cost of the shipping in your shopping cart without going through the checkout process. To select between different postage classes please click the "Estimate Shipping & Tax" button in your shopping cart.

 

 

Delivery Times

Orders placed before 3pm on a Monday to Saturday aim to shipped the same day, otherwise we aim to ship your order the next week day.

Engraving orders are engraved in house and sometimes engraving orders take one more day to fulfil.

For extra security and peace of mind we now ship ALL international parcels with a tracking code.

The current expectated delivery times by our delivery partners are described below.

Please email us or call us on + 44 20 7240 3535 for more information and a more detailed quote.

 

Postage Class

Delivery Times

Additional Information

Royal Mail International Tracked and Signed 

Europe - 3 to 5 working days

North and South America - 3 to 5 working days

Middle East and Africa - 3 to 5 working days

Australasia - 5 to 7 working days

Maximum weight of 2Kg

Maximum parcel size of 60cm

Tracking Number

Parcel Force Priority

Western Europe - 2 to 4 working days

North America - 2 to 4 working days

Eastern Europe - 3 to 5 working days

South America - 3 to 5 working days

Middle East and Africa - 3 to 5 working days

Australasia - 3 to 5 working days

Maximum weight of 80Kg

Maximum Size 120cm x 80cm x 80cm

Tracking Number

Parcel Force Value

North America - 5 to 9 working days

Eastern Europe - 6 to 9 working days

South America - 5 to 9 working days

Middle East and Africa - 5 to 10 working days

Australasia - 6 to 10 working days

Maximum weight of 80Kg

Maximum Parcl Size of 120cm x 80cm x 80cm

Tracking Number

 

 

Our Service Commitment to You

What if an item I order is not in stock?

All of the items displayed on our website should be in stock. We update the status of our stock daily and so the stock position should be highly accurate.

In the unlikely event that an item is out of stock, then:

  • We will inform you within 24 hours by telephone or by e-mail
  • We will tell you when we expect the product to be back in stock
  • We will suggest some alternative products for you to consider as a replacement
  • You can choose to wait, choose an alternative item, or cancel the order

 

How will my order be packed?

We pack your order securely for transport. Rest assured that even fragile crystal or glass items are well packaged and will arrive in one piece.

The packaging solution varies based on the type of product. Generally our approach is to:

  • Wrap products in tissue paper and then bubble wrap to protect them
  • Wrap items individually so they do not rub against each other
  • Fill empty space in a box with packaging material
  • Use a strong outer container or cardboard box
  • Seal the box with parcel tape or tough sellotape

 

When will my order be shipped?

Your order will be processed after payment has been received. If we receive payment for your order:

  • before 3pm Monday to Friday - it will be posted the same day
  • after 3pm Monday to Friday - it will be posted the next day
  • on a Saturday or Sunday - it will be posted on Monday

If you are considering placing your order after 3pm Monday to Friday but need it urgently, please call us on +44 20 7240 3535, as we may still be able to prioritise your order and send it out the same day.

Personalised items are engraved in-house. Orders will be engraved within 3 working days of being received. We will notify you by email within 24 hours if for any reason we expect that your order will be delayed.

 

How can I find out the status of my order?

  • We will inform you by e-mail when your order has been shipped
  • You can check the status of your order at any time by clicking on Order Status in the top right hand corner of the screen
  • You will need to be logged into your account to see the status of your order

 

What does the Order Status code mean?

The status of your order will be set to one of the following codes:

  • Awaiting Payment - we are waiting to receive payment for the order. Please complete the order online or call us on +44 20 7240 3535 to pay by phone
  • Awaiting Fulfillment - we have received payment and our order is in the process of being fulfilled
  • Partially Shipped - some items in your order have been shipped and some are still outstanding. We will notify you in advance if there is a delay in shipment of any of your items
  • Shipped - your order has been paid for and we have shipped it to you, the order is now complete
  • Refunded - order has either been cancelled by you or by us and any money that you have paid us has been refunded

 

What should I do if my product arrives damaged?

  • Notify us within 14 working days by sending an e-mail to customer-services@regentgifts.co.uk
  • Please take a pictures of the damage product and packaging and send these to us
  • Tell us whether you would like to receive a replacement or a full refund

 

What if my order does not arrive?

If you have received an e-mail from us confirming that your order has been shipped, but you have not yet received the package or a card from a courier service indicating that they have attempted delivery, please contact us as soon as possible at customer-services@regentgifts.co.uk.