Our Value for Money Commitment
We aim to offer you the best value and quality products at competitive prices.... supported by excellent customer service.
Our commitment to value for money is about more than simply low prices, it´s about all those extra things that are worth a lot - like helpful advice and feeling confident the product will last.
Our Price Commitment
If you ever find a product cheaper we will match and beat the price by 10% of the difference!
We are always confident about our pricing, but if you find exactly the same product cheaper, we'll not only match the competitors price, but we'll even beat it by 10% of the difference.
In addition to value for money, we also know that the price is really important to you. That is why we put effort into checking and matching the online and shop prices of our competitors. We even match competitors’ sale prices!
Conditions of our price promise
- The product offered by the competitor's website is exactly the same as the one we sell
- The product is offered on comparable terms, e.g. delivery and guarantee
- The product is a single unit purchase and not part of a bulk discount
- The product on their website must be in stock and available for delivery immediately
- Our price promise applies even if the competitors product is on sale
- Our price promise applies to the product only, not delivery or other services
- Our price promise applies up to 7 days after your purchase
Making a price match claim - call us on 020-7240-3535
Telling us the following information will help us process your request for matching another retailer's price for an item we sell, or one you've already purchased from us. Please tell us:
- Competitor name
- Product type
- Date or order number of your purchase from REGENT gifts
If you would prefer you can also send this information to us in any of the following ways:
- by e-mail to email@example.com
- by completing the on-line form
- by post to: REGENT gifts, 31 Betterton Street, Covent Garden, London, WC2H 9BQ
After receiving this information from you, we will check the competitors website and if approved issue you a personal online discount voucher