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14 day money back guarantee

If you are not completely satisfied or change your mind we will exchange or refund the product.

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We will exchange

We will replace the item with an item of similar value if:

  • The item is damaged or faulty
  • The item has been used
  • The item did not arrive
  • The item has been personalised for you
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We will refund

We will refund the product price and standard shipping cost if:

  • You have changed your mind
  • We can not deliver your order within 14 days

 

Please note that we are not able to accept returns if:

  • The item was personalised correctly as ordered, e.g. engravings
  • The item has been used, e.g. candle
  • The item is pierced jewellery, e.g. earrings
  • The bag on a sealed item has been broken
  • The item is not returned in its original packaging
  • You do not have a proof of purchase, e.g. invoice number

 

We aim to process most refunds within 24 hours, all refunds will be paid within 7 days.

 

How do I return or refund a product?

 

1. Contact us within 14 days of receving your item

 

2. Request a return or refund:

  • Provide your invoice or receipt with the order number
  • If you do not have an invoice or receipt, a credit card or bank statement will serve equally as well as a proof of the date of purchase
  • We may ask you to take a digital photo of the item and send it to us by e-mail
  • Tell us what you would like, e.g. exchange, return, refund
  • Tell us why you are requesting this, e.g. changed mind, no longer needed, faulty

 

3. Send the item back to us

  • After we have approved the return or refund, we may ask you to send the item back to us. Not all items need to be returned to us
  • If we ask you to send the item back to us please send it to our return address: REGENT gifts, 31 Betterton Street, Covent Garden, London, WC2H 9BQ, UK
  • We can provide a pre-paid return label if the item needs to be send back to us

 

4. We will process the exchange or refund

  • As soon as we receive your item we will check that it has been returned in original packaging, unused and undamaged
  • We will then send your exchange item out to you or process your refund
  • If we have provided a pre-paid return label the standard charge for returning items is £4 for orders in the UK and £11 for international orders
  • We aim to process refunds within 24 hours, all refunds will be made within 7 days

 

 


Questions About Our Refund and Returns Policy?

This refunds and returns policy will be updated as our business changes. Please send any questions about this policy: