Free delivery on UK orders over £35
International delivery to almost all countries
Our products come with a 28 day money back guarantee as we want you to be completely satisfied with your purchase.
If wish to cancel your order or you are not completely satisfied with a product you must notify us within 28 days after the date of purchase and make arrangements to return them back to us:
Please see our Refund and Returns page for further information and details of how to return products.
If you receive a faulty product you must notify us within 6 months after the item has been delivered to you, and we will offer you a replacement or a full refund. If the product has been personalised (e.g. engraved) we will exchange them free of charge.
Please see our Refund and Returns page for further information on how to get a replacement or a refund if the product is faulty.
In the event that the product is not immediately available, we will inform you when we will be able to deliver the product and offer you a full refund if you prefer not to wait
All refunds will be paid back to you within 28 days and will cover the cost of the product / services, the cost of any packaging, and the original delivery charge for shipping the product from us to you. We will not charge you an administration fee for returning products to us.
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted. We do not charge for returns.
Our product prices and shipping charges displayed include UK VAT at 20%. REGENT gifts VAT number is 83553040.
If you register with a delivery address outside the European Union, then the product prices and shipping will exclude UK VAT.
We value your feedback. We will acknowledge any complaint you make with one working day and notify you of how long it will take to resolve the issue.
You can find more information about your rights through the Office of Fair Trading and the Trading Standards Service. These organisations run a telephone and on-line advice service:
Everything you see, read, or hear on this website (content, images, text, audio, logos, trademarks, service marks, intellectual property, or other comments) is owned by REGENT gifts, copyrighted by us, and may not be used for any purpose without agreement from us in writing.
We can repair or replace faulty products when they have been customised for you. If the product is no longer manufactured we will replace it with a product of equal value after discussing the options with you.
We may charge you for delivery:
We do not have to accept your offer to buy. Products on the website are displayed for you to make an offer to buy, we are not obliged to accept your offer to buy. When we send you an order confirmation, this is to confirm that we have received your order, it does not indicate that a contract exists between us.
We will correct any mistakes in bills, receipts or payments as soon as possible, and within 28 days at the latest. In the unlikely event that we need to do this we will contact you first to check that price changes are acceptable to you and we will give you a full refund if they are not.
While we have worked diligently to provide you in good faith with accurate and up to date information in this website, we cannot be absolutely certain that everything on this site is free from errors or omissions. Therefore, we will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of this site.
Everything on this site is provided to you "AS IS" without warranty of any kind either expressed or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Further, REGENT gifts does not warrant that this site or the server that makes it available is free of computer "viruses".
Our terms and conditions will be updated as our business changes. Please send any questions about our terms and conditions: